Who we are
Our website address is: https://flgrill.com. We provide certified LP gas services, diagnostics, and deep cleaning for premium outdoor kitchens.
What personal data we collect and why we collect it
- Service Bookings: When you request a diagnostic or cleaning through our online booking system, we collect your first and last name, service address, phone number, email address, and specific details about your grill equipment. This data is strictly used to route our technicians, finalize your pricing, and safely perform your requested services.
- Contact Forms: If you contact us via email or a contact form, we retain that correspondence to provide customer service.
Cookies If you use our online booking system, temporary cookies may be set to process your appointment request and remember your selection as you navigate the form. We may also use standard analytics cookies to understand how visitors interact with our website to improve our user experience.
Embedded content from other websites Pages on this site may include embedded content (e.g., Google Maps for routing, YouTube videos, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.
Who we share your data with We do not sell, rent, or trade your personal information to third-party marketers. Your data is only shared with secure, essential third-party platforms required to run our business, such as our booking software (LatePoint) and our payment processors, solely for the purpose of facilitating your requested service.
How long we retain your data Booking requests, invoices, and service histories are retained indefinitely for administrative, legal, safety, and tax purposes. This allows us to maintain accurate safety records of all gas lines and regulators we service.
What rights you have over your data If you have booked a service with us, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, state licensing, or security purposes.
Contact Us If you have questions about this privacy policy, you may contact us at info@flgrill.com.